Introduction
Hannah Louise Curson, trading as Hannah Louise flowers at Orchard Villa, West End Road, Tiptree, Colchester, CO5 0QN, respects your privacy and is committed to protecting your personal data. This Privacy Policy aims to give you information on how we collect and process your personal data including any data you may provide through this website or when you purchase our floristry services.
It is important that you read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
1. Changes
We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on our website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you.
2. Scope
This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our Terms and Conditions.
3. Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please send an email to hello@hannahlouiseflowers.
YOUR INFORMATION
4. Information We Collect
When you email us, contact us through our website or message us on social media or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your and your partner’s name, email address, physical address, phone number and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed and stored by us, as described in our Terms and Conditions and in this Privacy Policy. This information is required in order to discuss, quote and design your wedding flowers. This information is not shared with any other party.
Following the date of your wedding or event we may share photographs in which individual people can be identified on our website and social media platforms. These photographs remain the property of the photographer who took them and as such fall under their own Privacy Policy. We will remove any photographs upon request, in accordance with our Terms and Conditions.
5. Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
(a) To send you informational and promotional content in accordance with your marketing preferences. You have the right to be forgotten and can stop receiving our promotional emails by following the unsubscribe instructions included in every email. We use MailChimp for our email campaigns so your personal data will be transferred to MailChimp and processed by MailChimp. They have their own Privacy Policy to protect your data which can be found on their website.
(b) To bill and collect money owed to us by our clients. This includes sending you emails, invoices and receipts.
(c) To meet legal requirements, including complying with court orders, valid discovery requests, and other appropriate legal mechanisms.
6. Public Information and Third Party Websites
(a) Blog. We have a public blog on our website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us. If we are unable to remove your information, we will tell you why.
(b) Social media platforms. Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
(c) Links to third-party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.
SECURITY
7. Notice of Breach of Security
If a security breach causes an unauthorised intrusion into our system that materially affects you, then Hannah Louise flowers will notify you as soon as possible and later report the action we took in response.
8. Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
We never keep records of your bank details on file.
9. Accuracy and Retention of Data
(a) Accuracy. We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information.
(b) Retention of Data. We will retain your information for as long as you are a client of Hannah Louise flowers and for the period of two weeks after the date of your wedding or event. After this time all physical paperwork relating to the website will be securely shredded. Other documentation relating to the wedding quote or flower recipe may be retained for future reference, however this will never be shared with a third party. All electronic documentation relating to a wedding is kept on a secure, password protected device and will be transferred to a secure external hard drive after the date of the event which will be kept in a secure location.
We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
10. Access
We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us. Unless it is prohibited by law, we will remove any Personal Information about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
Thanks for taking the time to learn about Hannah Louise flowers’ Privacy Policy, and thanks for trusting us to handle your data.
Updated May 2018
Hannah Louise Curson, trading as Hannah Louise flowers at Orchard Villa, West End Road, Tiptree, Colchester, CO5 0QN, respects your privacy and is committed to protecting your personal data. This Privacy Policy aims to give you information on how we collect and process your personal data including any data you may provide through this website or when you purchase our floristry services.
It is important that you read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
1. Changes
We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on our website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you.
2. Scope
This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our Terms and Conditions.
3. Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please send an email to hello@hannahlouiseflowers.
YOUR INFORMATION
4. Information We Collect
When you email us, contact us through our website or message us on social media or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your and your partner’s name, email address, physical address, phone number and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed and stored by us, as described in our Terms and Conditions and in this Privacy Policy. This information is required in order to discuss, quote and design your wedding flowers. This information is not shared with any other party.
Following the date of your wedding or event we may share photographs in which individual people can be identified on our website and social media platforms. These photographs remain the property of the photographer who took them and as such fall under their own Privacy Policy. We will remove any photographs upon request, in accordance with our Terms and Conditions.
5. Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
(a) To send you informational and promotional content in accordance with your marketing preferences. You have the right to be forgotten and can stop receiving our promotional emails by following the unsubscribe instructions included in every email. We use MailChimp for our email campaigns so your personal data will be transferred to MailChimp and processed by MailChimp. They have their own Privacy Policy to protect your data which can be found on their website.
(b) To bill and collect money owed to us by our clients. This includes sending you emails, invoices and receipts.
(c) To meet legal requirements, including complying with court orders, valid discovery requests, and other appropriate legal mechanisms.
6. Public Information and Third Party Websites
(a) Blog. We have a public blog on our website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us. If we are unable to remove your information, we will tell you why.
(b) Social media platforms. Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
(c) Links to third-party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.
SECURITY
7. Notice of Breach of Security
If a security breach causes an unauthorised intrusion into our system that materially affects you, then Hannah Louise flowers will notify you as soon as possible and later report the action we took in response.
8. Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
We never keep records of your bank details on file.
9. Accuracy and Retention of Data
(a) Accuracy. We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information.
(b) Retention of Data. We will retain your information for as long as you are a client of Hannah Louise flowers and for the period of two weeks after the date of your wedding or event. After this time all physical paperwork relating to the website will be securely shredded. Other documentation relating to the wedding quote or flower recipe may be retained for future reference, however this will never be shared with a third party. All electronic documentation relating to a wedding is kept on a secure, password protected device and will be transferred to a secure external hard drive after the date of the event which will be kept in a secure location.
We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
10. Access
We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us. Unless it is prohibited by law, we will remove any Personal Information about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
Thanks for taking the time to learn about Hannah Louise flowers’ Privacy Policy, and thanks for trusting us to handle your data.
Updated May 2018
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